Introduction
Calgary Cares Community Services Inc. ("CCCS") is committed to protecting the privacy and confidentiality of our clients' personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect personal health information in accordance with the Health Information Act (HIA) of Alberta and the requirements of Alberta Health Services (AHS).
Definitions
- Personal Health Information: Any information about an identifiable individual’s physical or mental health, health history, care provided, or health care provider.
- CCCS: Calgary Cares Community Services Inc.
- Client: The individual receiving home care services from CCCS.
Collection of Personal Health Information
CCCS collects personal health information for the purpose of providing home care services. This information may include:
- Name, address, phone number, and other contact details
- Health care history and records
- Details about health conditions, treatment plans, and medications
- Emergency contact information
Use of Personal Health Information
The personal health information we collect is used to:
- Develop and implement care plans
- Provide appropriate and effective home care services
- Communicate with other health care providers involved in the client’s care
- Ensure continuity and coordination of care
- Comply with legal and regulatory requirements
Disclosure of Personal Health Information
CCCS may disclose personal health information under the following circumstances:
- With the client’s consent
- To other health care providers involved in the client’s care
- When required or authorized by law
- To protect the health and safety of the client or others
- For the purpose of health system planning, evaluation, and quality improvement, as permitted by law
Safeguarding Personal Health Information
CCCS employs various safeguards to protect personal health information, including:
- Administrative safeguards: Policies and procedures to ensure compliance with privacy laws and regulations.
- Physical safeguards: Secure storage areas for paper records and restricted access to facilities.
- Technical safeguards: Password protection, encryption, and secure electronic storage systems.
Access and Correction of Personal Health Information
Clients have the right to access their personal health information held by CCCS. To request access or correction, clients can contact us using the contact information provided below. We will respond to access requests within the timeframes specified by law and may charge a reasonable fee for providing copies of records.
Retention and Disposal of Personal Health Information
CCCS retains personal health information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal health information is no longer needed, it will be securely disposed of in accordance with applicable laws and regulations.
Privacy Complaints and Inquiries
Clients who have questions or concerns about this Privacy Policy or the handling of their personal health information can contact our Privacy Officer. CCCS will investigate all complaints and take appropriate action to resolve any issues.
Changes to This Privacy Policy
CCCS may update this Privacy Policy from time to time. Clients will be notified of any significant changes through our website or other communication channels.
Contact Information
For any questions or concerns regarding these Terms of Service, please contact:
Calgary Cares Community Services Inc.
57 Waterford Cres, Chestermere, AB, T1X 2V1
Phone: +1 (403) 571 3626
Email: info@calgarycares.ca